Store Policies


Payment

We accept the following forms of payment: Visa, Mastercard, American Express, and Paypal

Back Ordered & Discontinued Items

We do our best to keep our inventory stockpiled, but we're not perfect and every so often we find ourselves out of stock. In the event that a product you ordered is not in stock or discontinued before we can update the website, we will make every effort to contact you. You are always welcome to wait for your item, or substitute another item of equal or lesser value. Items that have been discontinued are eligible for a full refund on the purchase price.  We will have to email you if we have a problem with your order, so make sure you enter an email you have regular access to!

All items in your order must be in stock before your order ships. If the items are not in stock order time can exceed stated time.

Returns and Exchanges

We currently only offer refunds when an item(s) has been discontinued.  For information on returning Halloween Costumes please go to the bottom of the page.  For tshirts, please see immediately below.

If you would like to exchange your apparel, feel free.  We accept returns of clean, unwashed, and unworn merchandise apparel within 30 days of purchase for exchange of an item of equal or lesser value (less shipping costs).  Replacement orders are shipped upon return of product in a sellable condition, including any manufacturer hangtags, stickers, etc. Be patient and give us 2 weeks to complete the exchange or refund process.

When you're returning an item for exchange, make sure you send us back the packing slip with a love note that tells us why you hate what you got, what you'd like in exchange, and any address changes.  We are not responsible for lost or stolen packages, so you might want to add a tracking number as well! Any price differentials will be charged/credited to your Credit Card or original form of payment (no cash refunds).  Ship returns to:


    CrazyDog TShirts
    Product Returns
    316 North Goodman Street
    Suite 100
    Rochester, NY 14607

Boring Details

Risk of Loss: If an item is lost in shipping, the customer cover shipping costs of the goods. The Title of all goods transfer to you at the point of destination.

Product Descriptions: Crazy Dog T-shirts attempts to be as accurate as possible, however, Crazy Dog T-shirts does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Disputes: Any dispute relating in any way to your visit and purchases at CrazyDogTshirts.com shall be adjudicated in any state or federal court in Rochester, New York, and you consent to exclusive jurisdiction and venue in such courts.

Halloween Costumes:  We accept returns of costumes on an Exchange Only basis until October 23 (must be postmarked by October 21st).  You can choose any other size if in stock or any other costume of equal or lesser value. There is also a $5 reshipment fee per costume on exchanges. Price differentials will be charged/credited to your Credit Card or original form of payment.  Please note that orders placed on or after the 23rd of October are final sale, unless you notify us on delivery that the item(s) shipped were damaged in any way.  In such cases we ask that you postmark the package within one business day, as we do not accept returns or exchanges of costumes after Halloween.  Items returned as postmarked after the 21st of October will be rejected with the postmaster and returned to sender.

If you return something that has been used, worn, washed, altered, is missing items, or is without the original packaging or garment tag you will not be eligible for an exchange on that item. Pretty please double-check to make sure you've included all of the pieces and packaging before returning anything so you don't think we are big jerks when we call you and tell you it's a no go.  Please be respectful and repackage your costume as nicely as possible.

Go Back