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STORE POLICIES

About Our T-Shirts

We print on the softest tees around. The vast majority are 100% ringspun cotton, although we figured you wouldn't mind some super soft heathered tri-blend here and there! They are tagged, bagged and ready for action!  We print our larger sized tees (2XL-5XL) on heavier weight cotton tees due to demand. 

Privacy

We will never share your information, and routinely are installing new security measures onto our website to ensure that no outside party can view or intercept a payment.

Payment

Visa, Mastercard, American Express, and PayPal

Shirt Care

Take care to wash the shirts inside out in cold water and line dry.  

Back Ordered & Discontinued Items

We do our best to keep inventory in stock.  All items in your order must be in stock before your order ships. If the items are not in stock order time can exceed stated time.

Returns and Exchanges

Did we make a mistake?  If we made a mistake in packaging your order, we will do whatever it takes to make sure that you receive the correct item. Do you need to send the shirt back to us for a refund or exchange? It's easy! All you have to do is seal up the shirts in the package they arrived in with the packing slip. Make sure that you include a note saying whether or not you want a refund, or an exchange. Most of the time, the post office should let you send it back by marking it "Return to Sender."

  1. Refunds: Request a refund minus any applicable shipping costs.
  2. Exchange without New Purchase: You are welcome to send the item back and request an exchange for an item of equal or lesser value.  If you are exchanging for an item of greater value than the item returned, please include a note with your personal email so we can send an invoice.
  3. Exchange with New Purchase: You are welcome to exchange by ordering a new item online and then send the item that is no longer wanted back for a refund minus shipping.  For this option you will need to include a copy of the new Invoice Number with the return.

For any of the above options, please send the items back to:

CrazyDog T-shirts 
21 Humboldt Street
Rochester, NY 14609

Replacement orders are shipped upon return of product in a sellable condition, including any manufacturer hangtags, stickers, etc. Be patient and give us 2 weeks to complete the exchange or refund process.

Refunds and Discounts

Coupon codes can be applied on the first step of checkout where you can see thumbnails of your item in your cart.  Please note that we do not allow coupon code stacking, and if an order is found with stacked coupons it may be voided. 

Boring Details

Risk of Loss: The Title of all goods transfer to the buyer at the point of destination.

Missing Packages?  We can help! 

If an item is lost in shipping and not marked as delivered by USPS, we will cover reshipping costs of the goods, we just need your name and order number in an email to us.  We will always reship using the shipping speed chosen at checkout.  

If USPS has marked the package as delivered to the address entered at checkout but you have not recieved it, please call USPS and open a case for non-reciept of product and send us the case number.  If the item is not redelivered to you within 10 business days of sending the case number to us, we will reship at no charge.

Product Descriptions: We attempt to be as accurate as possible, however, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

Disputes: Any dispute relating in any way to your visit and purchases at our parent site or other auxillary websites shall be adjudicated in any state or federal court in Rochester, New York, and you consent to exclusive jurisdiction and venue in such courts.